FAQs


SHOPPING

How does the 100 Night Healthier Sleep Guarantee work? 

We are committed to your health and comfort, after your mattress is delivered take 100 nights to decide if it’s comfortable. If you are not satisfied, we will exchange the mattress or even refund your money if necessary.

Your new mattress will take some time to adjust to your body and we encourage you to sleep on it for a minimum of 30 nights to allow for this adjustment period. 

This comfort guarantee is specific to the mattress only. Other items such as foundations, power bases, pillows, and bed frames are not covered under this comfort based guarantee.

MATTRESS

Do I need a box spring or a platform base? 

It is recommended for the ultimate performance. See warranty.

What is the warranty for these sleep systems? 

The Extended Life Sleep Systems come with a 15-year warranty and the Natural Response Sleep Systems have a 10-year warranty. Click here for more information.

Who designed the ICA Spine Care Sleep Systems?

In partnership with the International Chiropractors Association (ICA) Posture Committee and additional ICA doctors, King Koil has engineered new sleep systems to help provide a healthier night’s sleep for you to perform better during your day.

Can I use an adjustable base?

Yes, each sleep system can be used with an adjustable base.

ORDERING

Can I order over the phone?

Yes, you can. Call 1.800.525.8331 to speak to one of our ICA Spine Care Experts. Business hours: 8 am - 5 pm CST.

Are there any special or hidden fees?

Absolutely not. Other than sales tax, the price you see is the price you can expect to pay.

SHIPPING & DELIVERY

What is Standard delivery?

The ICA Spine Care Sleep System will be delivered to your doorstep in a UPS box.

What is White Glove delivery?

The ICA Spine Care Sleep System will be delivered to your home in a delivery truck. A date and time will be discussed between you and our delivery team prior to delivery.

How do I set up my ICA Spine Care Sleep System?

If you have purchased an ICA Spine Care Sleep System which will be delivered in a compressed form, follow these simple instructions.

POST PURCHASE

If I decide to return the mattress, do I have to pack it back in the box?

No. Simply contact Customer Service at 1-800-525-8331 to schedule a pickup.

Do I need a mattress cover or protector?

If you are worried about any potential stains on your new sleep system, it is recommended to protect it. They will not prevent accidents, but it will help protect your ICA Spine Care Sleep System from potential damage.

Do I need special kind of sheets for my ICA Spine Care Sleep System?

No. Standard sheets will fit any of the sleep systems.

Updated: 5/1/17